Return & Refund Policy

Customer Satisfaction Matters

At Liquidation Depot, we strive to provide quality liquidation pallets and excellent customer service. Because liquidation merchandise is sold at heavily discounted prices and often includes customer returns, overstock, shelf pulls, and mixed-condition inventory, all purchases are subject to the following Return & Refund Policy.

Please read this policy carefully before placing an order.

1. All Sales Are Final

Due to the nature of liquidation inventory, all pallets, products, and merchandise are sold:

  • As-is
  • Where-is
  • With all faults

As a result:

  • We do not accept general returns
  • We do not offer exchanges
  • We do not provide refunds for:
    • Buyer’s remorse
    • Change of mind
    • Incorrect expectations
    • Minor cosmetic damage
    • Missing retail packaging
    • Manifest discrepancies within normal liquidation standards

By purchasing from us, you acknowledge and accept the risks associated with liquidation merchandise.

2. Eligible Refund or Replacement Situations

Although most sales are final, we may review refund or replacement requests in limited circumstances, including:

Incorrect Shipment

You received the wrong pallet or incorrect merchandise compared to your confirmed order.

Missing Items or Pallets

Part of your shipment is missing due to a verified shipping or warehouse error.

Severe Transit Damage

Your order arrived with major shipping damage caused during transportation.

Duplicate Payment

You were accidentally charged more than once for the same order.

All claims are reviewed on a case-by-case basis.

3. Inspection Upon Delivery

Customers are responsible for inspecting shipments immediately upon delivery or pickup.

Please:

  • Check pallets carefully before signing delivery paperwork
  • Inspect packaging for visible damage
  • Verify pallet count and shipment accuracy
  • Note any visible damage on the freight carrier’s delivery receipt

Failure to inspect and report issues promptly may void eligibility for claims or support.

4. Claim Reporting Timeframe

Any problems with your order must be reported within:

24 Hours of Delivery or Pickup

To submit a claim, customers must provide:

  • Order number
  • Clear photos of the shipment and packaging
  • Description of the issue
  • Delivery receipt (if applicable)

Claims submitted after the reporting window may not be eligible for review.

5. Non-Refundable Situations

Refunds or returns will not be approved for:

  • Buyer misunderstanding of liquidation inventory
  • Minor wear, scratches, or cosmetic imperfections
  • Missing manufacturer accessories
  • Open-box or used products
  • Unsold inventory
  • Low resale value
  • Product testing failures after delivery
  • Incorrect assumptions based on sample images
  • Delays caused by freight carriers, weather, or holidays

Liquidation inventory naturally varies in condition and completeness.

6. Approved Refund Process

If a refund or replacement request is approved:

  • Refunds will be issued to the original payment method
  • Processing times may vary depending on your payment provider
  • Partial refunds may be issued when appropriate
  • In some cases, store credit or replacement merchandise may be offered instead of a cash refund

We reserve the right to determine the appropriate resolution for each approved claim.

7. Shipping Costs

Shipping charges are generally non-refundable unless:

  • The error was caused directly by our company
  • The wrong shipment was sent
  • A verified shipping issue occurred due to our mistake

Customers may be responsible for return shipping costs if a return is authorized.

8. Freight Damage Claims

If your shipment arrives damaged:

  1. Take photos immediately
  2. Keep all packaging materials
  3. Note the damage on the delivery receipt
  4. Contact our support team within 24 hours

Failure to document shipping damage properly may affect the outcome of your claim with the freight carrier.

9. Order Cancellations

Orders may only be canceled before:

  • Processing
  • Packaging
  • Freight scheduling
  • Shipment release

Once an order has entered processing or shipping preparation, cancellation may not be possible.

Approved cancellations may be subject to:

  • Payment processing fees
  • Restocking fees
  • Administrative charges

10. Chargebacks & Payment Disputes

Customers are encouraged to contact our support team before filing a payment dispute or chargeback.

Fraudulent or abusive chargebacks may result in:

  • Account suspension
  • Order cancellation
  • Legal action where applicable

We maintain records of shipments, tracking, delivery confirmations, and communication for dispute resolution purposes.

11. Contact Support

If you experience an issue with your order or have questions about this Return & Refund Policy, please contact our customer support team as soon as possible.

We are committed to handling all customer concerns fairly, professionally, and promptly.